Alongside engineering and design, manufacturing companies also need to manage how products are serviced, maintained, and supported throughout their installed life. To strengthen this part of the product lifecycle, Symetri now offers ilean, an industrial AI troubleshooting agent that helps manufacturing service organizations apply existing product and service knowledge directly in daily operations.
InUse's ilean is a generative AI-powered troubleshooting assistant designed for manufacturing service organizations. It helps technicians and service teams turn existing technical documentation, service tickets, and operational know how into clear, trusted, and actionable guidance—available anytime they need it.
By combining industrial knowledge with AI, ilean supports daily service work by providing real time answers to practical questions: what is happening, why it is happening, and how to fix it. This helps service teams to:
Designed for manufacturers facing knowledge loss, ilean centralizes expert know-how from documentation and historical tickets, ensuring critical service expertise remains available even as experienced technicians retire.
Unlike generic AI tools, ilean is purpose-built for industrial environments. It operates only on customer approved data, follows a controlled knowledge governance model, and delivers reliable outputs that can be trusted in safety critical service and maintenance operations.
Sovelia Core helps manufacturing companies manage and share product data effectively across the lifecycle. That same product information becomes critical later on, when products are installed, serviced, and supported in the field. With ilean, this value is extended into service operations by making technical knowledge immediately usable for technicians and service teams.
Sovelia Core continues to evolve with improved capabilities for installed base and service related use cases. Combined with ilean, this creates a stronger foundation for supporting customers across the full product lifecycle.
While Sovelia Core provides structure and control over product and lifecycle data, ilean brings that knowledge to life in service operations, translating information into practical guidance for technicians and service personnel.
Together, these capabilities help manufacturing companies:
Sustainability is no longer optional – the report shows how leading companies are adapting and what’s needed next.
On April 8–9, Sovelia Core and Configurator customers from across Finland gathered in Tampere for Sovelia Days 2025. For the fourth time, the event once again proved to be a valuable forum for sharing experiences, gaining insights, and building connections within the Sovelia community.
Read the latest greetings from the Sovelia Plant team